Privacy Policy

In accordance with the provisions of the legislation in force on the protection of personal data, we inform you that your data will be integrated into the processing system belonging to ELIOVA whose registered office is located at 15 rue de Cléry - 75002 Paris - France / Email : contact@eliova.com.

Person in charge of the treatment

In accordance with article 4.7 of the RGPD, ELIOVA is responsible for the processing of personal data collected on the eliova.com website. ELIOVA determines the purposes and means of the processing carried out.

DPO Contact Information:

Why does ELIOVA collect personal data ?

ELIOVA collects data for several purposes explained hereafter: the analysis of the website consultation behaviors, the realization of sales operations, the after-sales service and the commercial canvassing. Some data is collected automatically. You are then scrupulously informed beforehand. Other collections are imposed by law and/or regulation (for example for the establishment of invoices), others finally are of strategic and commercial importance and require the prior collection of your consent.

In each case, ELIOVA makes sure to respect the regulations, whose requirements vary from simple information to the prior collection of your consent.

1. Automatically collected data

In accordance with the legislative and regulatory provisions in force, we automatically collect certain information when you browse our site. These data are the following:

  • the device and browser used
  • IP address
  • the date and time of your navigation
  • your browsing history

In order for this data collection to be permitted by regulation, we provide you with the mechanism to opt-out by updating your contact preferences in the "my account" section of our website or by contacting customer service. This option is available on all browsers, and all types of devices (including smartphones and tablets). Please contact us if you experience any difficulties using this mechanism.

In accordance with the regulations, we also inform you that :

  • The data collected is not cross-checked with other treatments (customer files or statistics of frequentation of other sites for example).
  • The data collected in this way will only result in the production of anonymous statistics
  • We do not track your browsing on other websites.
  • The collected IP address does not allow to obtain a geolocation more precise than the scale of a city:
  • This data is not kept beyond 13 months from your first visit.
  • Raw traffic data with an associated identifier should also not be kept for more than 13 months.

Any collection of data beyond those intended to feed these statistics give rise to the collection of your prior consent if it is not assisted on another legal basis.

2. Data collected at the creation of your customer account and during an order

In order to create your account and access the ordering process, you will need to provide us with your company information as well as contact information, considered personal: your name, contact information (email and postal address and phone number), bank information. The legal basis for this collection and processing is based on Article 6.1.b of REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation or "GDPR").

3. Data collected when you contact customer service

You may provide us with personal data when you contact customer service, so that we can process your requests. Again, the legal basis for this is Article 6.1.b of the GDPR. The legal basis for this collection and processing is Article 6.1.b of REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation or "GDPR").

Data retention

In accordance with the regulations in force, ELIOVA informs you that the data will be kept for the period strictly necessary for their processing, in accordance with the regulations in force locally. For example, in accordance with the French law, we are obliged to keep payment and invoicing information for a period of 10 years.

Data processing

ELIOVA informs that it will process the data in a legal, fair, transparent, adequate, relevant, limited, accurate and updated manner. Therefore, ELIOVA undertakes to take all reasonable measures to ensure that your data is deleted or corrected without delay if it is inaccurate. An ELIOVA agent may contact you by telephone to ensure that the information provided is correct.

ELIOVA will process your data in order to fulfill its contractual obligations for printing your order and managing your customer account. Without this data, we may not be able to invoice the services ordered.

ELIOVA will also process your information to send you promotional offers and product information if you have given consent to do so. You may withdraw your consent to receive marketing and product information at any time by updating your contact preferences in the "my account" section of our website or by contacting customer service.

User rights

In accordance with Articles 15 to 22 GDPR, regarding the data we hold about you, you have the following rights:

  • right of access (Article 15 of the GDPR)
  • right of rectification (Article 16 of the GDPR)
  • right to erasure (Article 17 of the GDPR)
  • right to limitation of processing (Article 18 of the GDPR)
  • right to notification of data: rectification, deletion, limitation (Article 19 of the GDPR)
  • right to data portability (Article 20 of the GDPR)
  • right to object (Article 21 of the GDPR)
  • the right not to be profiled (Article 22 of the GDPR)

You can exercise these rights by sending your request to the following postal address ELIOVA or to the ELIOVA e-mail address. Any request to exercise a right must be accompanied by a copy of a valid proof of identity to enable us to ensure that the request made is indeed from the legitimate holder of the data concerned. You may also contact the competent supervisory authority (CNIL) to make the complaint you consider appropriate.

Data transfer

ELIOVA may transfer data when it is necessary for the management of an installation request made from the site forms, or for the sending of an order (for example to subcontractors such as installers for the qualification of your installation project, graphic designers and/or workshops or carriers such as DHL, TNT, UPS, and La Poste).

This transfer of data will be carried out in compliance with the guarantees, measures and rights provided for by the legislation in force on the protection of personal data and in accordance with this privacy policy.

Duration of data retention

The length of time we keep your data varies according to the state of the law and when the constraints are less, according to the recommendations of the CNIL and our needs. For example, we must legally keep invoices for a period of 10 years. The invoicing data are therefore kept for 10 years.

As an indication, you will find in the attached table the retention periods of the main data applied by ELIOVA:

Type of data processing Purpose of the processing Legal basis of the processing Shelf life Remarks (the simplified standards of the CNIL have only an indicative value since 25.05.2018. Future referentials are expected).
Commercial and marketing files Management of customer and prospect files Article 6.1.b of the GDPR Data that cannot be kept beyond the period strictly necessary for the management of the commercial relationship, with some exceptions Simplified standard of the CNIL NS-048

 

Order management Article L123-22 paragraph 2 of the Commercial Code 10 years old  

 

Customer relations/SAV - Commercial relationship management

- Prospecting

- Article L123-22 paragraph 2 of the Commercial Code

- Article 6.1.b of the GDPR

Simplified standard of the CNIL NS-048

 

Use of customer area Article 6.1.b of the GDPR Data that cannot be kept beyond the period strictly necessary for the management of the commercial relationship, with some exceptions
Electronic commercial prospecting Article 6.1.a of the GDPR 3 years from the date of collection by the data controller or the last contact from the prospect Simplified standard of the CNIL NS-048

 

Cookie Overview

The term "Cookies" covers all cookies or tracers deposited and/or read on an equipment (computer, phone, tablet), for example when consulting a website. During your visit to this website, information relating to your navigation may be recorded on your equipment in cookie files placed by us or by third parties. The cookie may contain several pieces of information: the name of the server that placed it; an identifier in the form of a unique number; an expiration date... This information may be stored on your computer in a simple text file that a server accesses to read and record information.

What is the purpose of the cookies that may be stored on your terminal and how do you manage them?

Cookies have different functions.

  • 1. TECHNICAL COOKIES

Technical cookies serve technical purposes, to facilitate navigation on our website. These technical cookies allow us to identify you to help you fill in forms or certain fields, and to improve your navigation. Technical cookies also allow us to implement security measures or to take into account some of your choices, such as language. The purpose of these cookies is simply to make this site work. They can be placed and read on your terminal without your consent.

 

COOKIE NAME PURPOSE OF THE COOKIE DURATION OF THE COOKIE
wp-settings-time Allows you to store your usage preferences. 13 MONTHS
wordpress_test_cookie Checks to see if cookies are enabled on your device to provide an appropriate user experience. No
axeptio_cookies Allows you to display the cookies banner. No
wp-wpml_current_language To store the language settings. 1 day
itsec-hb-login Allows you to hide the WordPress login URL 10 minutes

Basic status: cookies enabled.

  • 2. AUDIENCE MEASUREMENT COOKIES

The audience measurement cookies make it possible to measure the audience of the various contents and headings of this site, and to understand in particular how the users arrive on the site. This website does not carry out any advertising. We use anonymized Google Analytics tracking. The last three values of your IP address are missing to be anonymized. These data are used to track the audience of the website.

SETTING OF AUDIENCE MEASUREMENT COOKIES: GOOGLE ANALYTICS

Allows you to manage tags (such as JavaScript tracking and marketing optimization tags) on the Google Analytics site, and Google tags.

COOKIE NAME PURPOSE OF THE COOKIE DURATION OF THE COOKIE
_ga Used to distinguish visitors to the site. 13 MONTHS
_gat Utilisé pour limiter le débit de demande. Si Google Analytics est déployé via Google Tag Manager, ce cookie sera nommé _dc_gtm_gtm_<property-id-id>. 10 minutes
_gid This cookie is used by Google Universal Analytics to record a unique identifier in order to generate statistical data about how the visitor uses the site. 1 day

Basic status: cookies enabled to collect anonymized statistics.

RGPD COOKIE SETTINGS : AXEPTIO

 

COOKIE NAME PURPOSE OF THE COOKIE DURATION OF THE COOKIE
axeptio_cookies Stores preferences for consenting/refusing to set cookies. 11 MONTHS

Basic status: cookies enabled.

  • Cookie retention time

The cookies stored in your terminal or any other element used to identify you for statistical or audience purposes will have a reasonable life span linked to the purpose of the envisaged processing within the limit of thirteen (13) months maximum, this duration not being automatically extended when you visit the SITE again. Beyond this period, the raw traffic data associated with an identifier is either deleted or anonymized.

We use different kinds of cookies. The Google Analytics cookies are fully anonymized and can therefore be generated without your permission. The data collected is used to optimize the functioning of the website in order to meet your expectations even better. Other cookies are used to personalize the content and analyze the traffic on our website. To learn more about cookies and their purpose, visit cookiedatabase.org

Changes to this Privacy Policy

This privacy policy was last updated on 03/28/2021. From time to time, ELIOVA may make changes to its privacy policy and update it on its website. Any updates to this policy will be communicated to you by means of easily identifiable notices on our website and/or by sending you an e-mail message.

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